---
title: Antivirus and Windows SmartScreen
description: "### **Antivirus and false positives** Some antivirus or endpoint protection tools may flag newly distributed desktop applications conservatively. If your security software blocks the installer or executable: - Verify that you downloaded the file from scrizen.com. - Review any security…"
url: "https://scrizen.com/docs/troubleshooting/antivirus-and-windows-smartscreen/"
updated: "2026-03-29"
category: Troubleshooting
---

# Antivirus and Windows SmartScreen

### **Antivirus and false positives**

Some antivirus or endpoint protection tools may flag newly distributed desktop applications conservatively.

If your security software blocks the installer or executable:

- Verify that you downloaded the file from scrizen.com.
- Review any security message carefully before allowing execution.
- If appropriate in your environment, ask IT or security staff to review the file.
- Contact support if you believe the detection is a false positive.

### **Windows SmartScreen**

In rare instances, Microsoft Defender SmartScreen may display a precautionary prompt before launching the installer. This is a standard automated security measure for new desktop software before it builds a long distribution history in Microsoft’s systems..

How to proceed safely:

- On the blue SmartScreen popup, click **More info**.
- Verify that the file came directly from[ ](https://scrizen.com/)[https://scrizen.com/](https://scrizen.com/).
- Click **Run anyway** if you trust the source and intend to continue.