---
title: "Support bundle: what to send"
description: "To help us resolve issues faster, include as much of the following as you can when contacting the Support Desk: - Application version. - Windows version. - Your license email or order email. - Exact error message text. - Screenshots.…"
url: "https://scrizen.com/docs/troubleshooting/support-bundle-what-to-send/"
updated: "2026-03-29"
category: Troubleshooting
---

# Support bundle: what to send

To help us resolve issues faster, include as much of the following as you can when contacting the Support Desk:

- Application version.
- Windows version.
- Your license email or order email.
- Exact error message text.
- Screenshots.
- Steps to reproduce the issue.
- Logs or diagnostics if requested.

The more context you send, the faster we can help.