Last Updated: March 25, 2026
This Refund Policy applies to purchases of ScriZen software applications, licenses, subscriptions, digital content, and related services (“Products”), whether obtained directly from ScriZen or through an authorized reseller, merchant of record, app store, marketplace, or payment provider. It should be read together with the applicable Terms of Use and Sale, End User License Agreement, Privacy Policy, and any purchase-channel terms presented at the time of checkout. Nothing in this policy limits rights or remedies that cannot be excluded or limited under applicable law.
Where offered, ScriZen may provide a free trial, demo, evaluation period, or other pre-purchase access so that you can assess a Product before buying it. The availability, duration, scope, and any feature limitations of such evaluation access will be disclosed on the relevant product page, order page, or checkout flow.
Because pre-purchase evaluation may be available, refunds are not intended to function as no-questions-asked short-term rentals. This commercial policy does not affect any mandatory statutory rights you may have as a consumer.
If you are a consumer in the European Union or the United Kingdom and purchase digital content or digital services at a distance, you may generally have a statutory right to withdraw within 14 days unless an exception applies.
Where you request immediate access, download, activation, or performance of a Product, and you expressly consent during the purchase flow to immediate performance and acknowledge that your withdrawal right will be lost once performance begins, the withdrawal right may no longer apply from that point to the extent permitted by applicable law.
Nothing in this policy limits any mandatory consumer rights relating to defective, non-conforming, unavailable, or not-as-described digital content or digital services, including rights to repair, replacement, re-performance, price reduction, refund, or other remedies where required by law.
Subject to this policy, applicable law, and the rules of the relevant purchase channel, you may request a refund within 14 calendar days of the original purchase date.
Since we provide a 7-day full-feature free trial, the 14-day refund window is intended specifically for technical non-conformity. Refunds are not provided for “change of mind” or “lack of use” after the trial period has ended and a purchase has been made.
A refund request may be approved when all of the following conditions are met:
Timely Request: The request is submitted within 14 calendar days of the original purchase date.
Technical Failure: The Product fails to install or launch on a supported operating system (Windows 10/11 x64).
Core Functionality Failure: The Product materially fails to perform core advertised functions (e.g., the software cannot perform a semantic page audit or technical task generation).
Reporting & Diagnostics: You have reported the issue to our support team at support@scrizen.com and provided necessary diagnostic information (e.g., error logs or screenshots) to help us identify the cause.
Unresolved Issue: Our technical team is unable to resolve the reported issue within 3 business days of receiving all required diagnostic information from you.
A refund request will generally not be approved in situations such as:
- The request is made outside the applicable refund window, unless a longer period is required by law.
- The Product functions substantially as described and the request is based only on preference, changed plans, purchasing error not caused by ScriZen, lack of use, or dissatisfaction with a feature scope that was clearly disclosed before purchase.
- The issue results primarily from unsupported environments, third-party conflicts, administrative restrictions, firewall or antivirus rules, device policies, or other factors outside ScriZen’s reasonable control.
- The request follows abusive, fraudulent, deceptive, or repeated refund behavior, including attempts to obtain temporary access without legitimate commercial use.
- You refuse to provide information reasonably needed to evaluate the issue or refuse reasonable troubleshooting steps.
If a Product is defective, materially non-conforming, unavailable in a way covered by applicable law, or otherwise fails to match the contract, ScriZen or the relevant seller may first offer troubleshooting, a patch, a replacement build, re-performance, or another cure where permitted by law and reasonably appropriate.
If an appropriate cure is not possible, is not provided within a reasonable time, or does not resolve the problem, you may be entitled to a price reduction, refund, or another remedy required by applicable law. This section applies in addition to, and not instead of, any non-excludable consumer rights.
If a Product is offered on a recurring subscription basis, the applicable billing cycle, renewal frequency, price, cancellation method, and any free-trial or introductory-offer conversion terms will be disclosed at the relevant checkout flow, order page, or renewal notice where applicable.
Unless required by law or expressly stated otherwise at checkout, charges already incurred for a billing period are non-refundable, and cancellation stops future renewals only. Where a purchase is made through an app store, marketplace, reseller, or merchant of record, that channel’s billing and cancellation workflow may also apply.
To request a refund, contact the Support Desk at support@scrizen.com and include, where available, the following information:
- The email address used for the purchase.
- Your order ID, receipt number, invoice reference, or other purchase details.
- The date of purchase and the channel used for the transaction.
- A clear description of the issue and its impact on use of the Product.
- The steps already taken with support.
- Any relevant screenshots, error messages, logs, or other diagnostic details.
All payments, taxes, and initial refund processing are handled by Lemon Squeezy, our official Merchant of Record. By making a purchase, you agree to Lemon Squeezy’s Terms of Service in addition to this policy.
Where a third-party purchase channel is used, that channel’s operational rules may apply to payment handling, cancellation mechanics, and refund settlement to the extent required by applicable law, platform terms, or the channel’s payment workflow. ScriZen may still review the underlying refund request through its support process where practical.
If the law applicable to your purchase channel grants you stronger rights than this policy, those rights will control to the extent required.
If a refund is approved, the related license, subscription, entitlement, or access rights may be revoked, terminated, or deactivated. You must stop using the refunded Product and comply with any post-termination obligations stated in the applicable End User License Agreement or service terms.
Where appropriate, ScriZen may issue a full refund, partial refund, service credit, or another remedy consistent with applicable law, the circumstances of the request, and the rules of the relevant purchase channel.
Approved refunds are typically submitted for processing within a reasonable business period after review. The time it takes for funds to appear depends on the payment method, bank, card issuer, merchant of record, app store, or other payment channel involved.
Before initiating a chargeback or payment dispute, we encourage you to contact support so the issue can be reviewed directly. This often results in a faster and more accurate outcome.
If a chargeback, reversal, or payment dispute is initiated after access has been granted, ScriZen may suspend or terminate the related license or account while the matter is reviewed, subject to applicable law. Abuse of refund mechanisms, payment reversals, or promotional access may result in refusal of future purchases or support where legally permitted.
ScriZen may update this Refund Policy from time to time. The version published on the relevant website or made available through the applicable purchase channel will apply prospectively from its stated effective date unless a different date is required by law.
Questions about this policy may be sent to support@scrizen.com.